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That helps us fund This Is Money, and keep it free to use. It's good (???) From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. I know that I haven't received most of the emails sent from btinternet.com addresses at all. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. 14-07-2019 Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. on In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. 10-07-2019 I changed "Authentication" to "Password" and clicked on "Save". iPad is working ok. 'All of my contacts have it. If that doesn't fix the problem, see the next section. I am using the Outlook app on a Samsung phone. 19-12-2022 In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Any ideas? BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. - last edited on All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Thank you, JW. I also feel slightly better I am not alone. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. This is exactly the same as my issue - with the 993 / 465 too. This is going to need looking at by their email support team. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. I feel there is something going between Google and Apple. We shall never know, but fingers are firmly crossed that the service will return to normal. I have exactly the same problem and would love to get a solution. on Email: timforrester@btinternet.com. No disrespect intended as your advice is probably based on years of experience of BTs service! We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Please update the server configuration to continue connecting to this account", with the option to cancel or update. on I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). 11h33 That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. 6) Make a list of all of the accounts and logins that are linked to your old email address. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. 26-08-2021 Unfortunately, it did not work. BT need to deal with this at a high level, NOT an individual user's account. on To start the conversation again, simply 20h33 If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Go through and update your details for each one with your new email address. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. 16:52 EST 04 Mar 2023. 2. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on This is a BT residential customer to customer forum. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". 09-07-2019 PaddyB. By posting your comment you agree to the house rules, The comments below have not been moderated, By captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of I spoke too soon. 26-08-2021 16h34. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Emails from btinternet.com addresses not received. A warm welcome to the forums. 26-08-2021 23-04-2021 I have entered the SMTP and IMAP details correctly but it still won't send. We always endeavour to grade correctly and. I consistently receive this warning:whenever I try. Announcements, Guides & Community Updates. Sky allows former customers to keep their email account free of charge and indefinitely. Sending or receiving email. If I go into iCloud web page, then I can send and receive as normal. Has anyone else encountered this and found a solution ? Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Then power on the phone and iPad and tell me if it still has the problem. Delays in Emails being delivered can arise from a multitude of reasons. 16h05. A workaround would be to use another SMTP - for example gmail if you have a google account. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. BT are blocking the complete domain which the sender is sending from. Go back to . Policies vary between broadband providers. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. 23-04-2021 I know it exists because I can pick it up on ios and via BT Webmail. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. My email is not sending from my iMac (iCloud). I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. I can receive emails. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Refunds. This will work as long as your old email account is still active. 14h56, on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The account I am using is Gmail (the google mail). Customer: replied 2 years ago. None of the posts I have seen are the same as my problem however. Announcements, Guides & Community Updates. This amount is subject to change until you make payment. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. I exited and restarted Mail and was then able to send emails again. Email headers can be found by looking at the email item's properties. The worrying thing is I don't know how many other emails I'm not receiving. Townman, Gandalf, anneoconnor. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. . 25-08-2021 Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. for DISH Protect Silver unless you call to cancel. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. 19-12-2022 Thanks for the super fast analysis and reply. Our standard shipping option is via Royal Mail airmail. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Thanks for your reply, Townman and thanks to Anne too. Problems with email. This isn't just a small delay. BT Email - best practices for postmasters and senders of email. It seems that my account SMTP setup was changed (without my input). 3 users liked/thanked this post: So, I did checked around it seems that smtp is not working. Hi 11h05. 23-04-2021 The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. I can send test messages to my iCloud e-mail but not other addresses. 13-07-2019 We receive the following message when we try to send from our Mac. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. any proposed solutions on the community forums. 26-08-2021 Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Various errors messages. Accounts that are inactive for six months . @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. If not, how do we get a moderator involved?