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Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. and me too!! Checkboxes: Missing 3 that should be checked. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. If you want to check the support process' api name, you can extract via data loader. Telecom Billing System2. Make sure that the correct date range is selected. Start in setup. Add to Favorites. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Yes! Knowledge Basics for Lightning Experience. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Prework and Notes. Did it help? Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. The custom email button I made was visible instead but was not approved by the Trailhead check. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. This way, I can take a deeper look. I've been in this challenge for hours now. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. The free lemonade offer worked! thing I could be missing?Thanks in advance! You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. 3. We can't find a field called 'Question Long Text Area'. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." For example, Basic vs Premier support. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Tried it all, from custom : support profile to standard user, even admin. You also get personal insight into the life of a Trailhead Baby! Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". January 07, 2019. donut! I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Right now he' taking a nap.so I'm off to edit some reports! :), I am unable to solve this. If you are still stuck after that, leave a comment with some more details and I'll take a look. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Any help! Trying new things- my baby brother practiced crawling through a tunnel. I started the whole of the following steps in this section with the objective of creating a macro. I have named and renamed it (Over and over and over). Thank you for your time and response. That proved to be incorrect. Thank you very much for such an interesting post. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Would you like to share a few more details on how you currently have things set up? . I don't know what else to try. This superbadge in specific helps building reusable granular components. I'm whole again. Use Lightning Knowledge to create a knowledge base for better customer service. Various trademarks held by their respective owners. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Could you share some details of what you have? I was creating 'wrong queue' queue . Please help. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Note the filter. I have sent screen shot of my report to rebecca@capstorm.com . hmmm You do not want to enable all of the checkboxes. I also ran into this after copy pasting the API Name out of the error message. Thanks a lot because I asked SF support and got this answer which did not help me much. Confused? I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. When it works it plays a sound to tell you that a case has been assigned to you. (Hint- search in setup for "support process". I am getting this below error. Ensure you set up the routing for Advanced Cases properly. If you did them recently, try not to leave it too long to attempt this superbadge. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. A support process is similar - different stages apply to each process. I hope that you feel inspired. "This is a standard app. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Also, my email-to-case and email on demand are checked. Review the steps to rename the console to 'Cloud Support Service Console'. I'm chasing my own tail. I am right now @ step 6. hope to finish the superbadge now soon.!!! Is there an "email template" in the "email template" object? Error: "We can't find the Entitlement Name in the System Administrator Profile. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. It is very attractive and impressive. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. I dont see any check box under layout properties of Knowledge. Could you share a bit more details on what you have done for this step? Go to a case- check the Status options. I have the Milestones field in the page layout too. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Below are tips and gotchas for each report / dashboard. Excellent article and with lots of information. Leave a comment for the Trailhead Baby! 2 comments Closed . Anyone studying for their Service Cloud consultant certification. This, like all superbadges, requires a careful read through the instructions prior to any clicking. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I also confirm that no additional code exists in this org. Service Cloud Specialist Superbadge - 4,5,6,7. Thanks!!! If the action is missing from the page layout, it will not show up as an option in the feed. What can I attach to help diagnose what I am still missing? Tnx, hmmmm What you have sounds correct. I was able to work out a solution, I will outline it below. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Ensure the Customer Contact can be tracked on Cases. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. The simple things Hey, i'm on challenge 3 and almost done. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Trailhead Baby, THANK YOU SO MUCH!. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Challenge 5 error : We can't find a field called 'Question Long Text Area'. I have tried a thousand times with all variationsand the same error keeps coming up. One of my favorite new things this week was taking a shower with my whole block collection. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Sounds like you need, The instructions mention that agents should be able to decline requests. Still stuck? I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Are you sure it is about that? This is a fun challenge - if you are, like me, a total Service Cloud novice. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. I got it figured out. Two things try a different merge field for the name. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. R&D, A project with Daddy: My favorite daily process! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Help with Superbadge Service Cloud Specialist step 4. Ask Question Asked 2 years, 8 months ago. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Nice and informative blog! Well occasionally send you account related emails. But I have successfully created this service console in my playground. Challenge 1 Configure Outbound Application and Integration Security. Thanks. I have finally managed to get through this stage. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. (might not matter)The biggie- violation action- Does need to be dynamically assigned. I have enabled the knowledge user check box in the user profile. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Do share more like this. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Remember you can only have one assignment rule per object and the instructions specify two routes. We recommend using a new Developer Edition (DE) to check this challenge. Was this badge FUN or what?! Gosh how frustrating! Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. I really learned a lot here. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. thanks a bunch. It was an interesting project, and I wanted to share some lessons learned from . Right now he' taking a nap.so I'm off to edit some reports! Ensure the Macro sends an email to the customer. Already on GitHub? Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Thanks @ Tarik, the directions states to create two roles, which I did. Ensure you group report results correctly. " Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. I'm STILL hacking away at this error message. If you are short on time, start around the 20 minute mark. Add to Trailmix. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Excellent statistics for your blog, thanks for taking the time to proportion with us. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Ensure Entitlements are visible on Cases in Lightning. I'd bet that the solution is to "clone" not rename. Modified 2 years, 1 month ago. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Tonight's challenge involves the creation of two processes. Tonight's challenge involves the creation of two processes. Ensure you create the Cloudy Weather Resolution automated action. But not able to finish this challenge . Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Copyright 2000-2022 Salesforce, Inc. All rights reserved. I have both Email to Case and On Demand Service enabled on the Email to Case page. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Can you help how to revert it back and to see Closed status field. You do not need an overflow assignee, but you will need two queues. Hi I am stuck in challenge 6. Initial Response milestone- You only need 1 criteria. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Tags No idea what is missing. any ideas? In fact, you need to have better coding style to pass the challenges. {!Case.OwnerFirstName}, Ursa Major Solar. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. I am the Trailhead Baby! Sign in The macro itself is working fine. rebecca@capstorm.com. How would you enable people to select cases from an organised list? Rated Accounts by State The record count for state and account rating are automatically added. Activate your knowledge groups and sub-groups. Save & Activate.That helped me clear that error. I got the stages added - its the 'and assign' that's hanging me up. Billing Topics (Billing_Topics) with Payments and Reimbursements. I'd try this- Delete the current process. I dont see any check box under layout properties of Knowledge. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Found my mistake (apart from taking it too literally). "I named the process :"Cloud Technical Team" !Not sure what is going on .. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Sounds like an easy oops! Glad you figured it out! In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. I think it must have taken some time to register that I updated the values or something?!?!? Wait 24 hours then re-create the process. Good! The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. That is frustrating! I have created data categories and Subcategories and have activated.But have issue with the above error. Could you share what you have for your dashboard/report/etc and I'll take a look! Also when i click on Overflow Assignee no records found window pop up. Yes you do. I am having trouble with step 4. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Search for an answer or ask a question of the zone or Customer Support. 3 new items on utility bar. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. E.g. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Is knowledge set up correctly on the page layout? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Thanks in advance. Use the search o. Hello! If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. That is why I referred to the question that was asked to you before on May 31st. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. These have different SLA milestones an agent has to hit its the same in this section. Goodness! Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Ensure Agents have access to Knowledge when viewing a Case". Service Cloud Specialist Superbadge Challenge 2 Question. I'm not sure I would have figured that out if I didn't stumble across this forum. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. All reactions. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. We recommend using a new Developer Edition (DE) to check this challenge. Please post some details of what you have. I was very impressed by this post, this site has always been pleasant news. I'm sure you've done this but is omin-channel enabled? The worst error! Configure a named credential and remote site according to the specifications outlined in the business requirements. Some changes are done at Challenge 2. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. At last count, there are 81 Salesforce Trailhead projects for developers. Even after setting up support proc and presence status. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. How can you update it as status field is inactive dring recording procedre? These are instructions on the types of rules you need to make. Usually this is due to some pre-existing configuration or code in the challenge Org. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Did you check the little box to activate the entitlement process? Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering?