-Kate. Sharing is caring! . This is the only time I ever have ordered something online when the seller would only give store credit. Overnight orders shipped Friday will be delivered Monday. Tip for consumers:Returns usually only give store credit. Delivery date was Feb 17-24th. Please emails us at resolution@lucyinthesky.email so we can better assist you. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing The quality of clothing is so bad. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Why just give your money to a site without the opportunity to try and return an item? Followed up shortly after the purchase to make sure everything was ok. There is no phone number and the chat has been disabled. We're sorry to hear about the order being delayed. Beyond disappointed. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. I did the Level 2 Customer Service Practitioner course. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). I don't care how good are their dresses and I don't even want to know. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. Great experience :). -Kate. Number of comments: 0 Tip for consumers:Absolutely no refunds unless it arrived damaged. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Order took over 2-4 weeks to be delivered. 0800 230 0202. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Be careful of ordering something for a particular occasion. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Share. Hi Lily, AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. -Kate. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Merry was very friendly, professional and helpful. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. Thanks for your feedback. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. These numbers are generally staffed between the hours of 7 am to 11 pm every day. Do not buy from them. -Kate. Do the dresses come within two weeks and is it worth the money? All orders ship out of Los Angeles, we design all of our styles in-house. Tip for consumers:NO REFUNDS! You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. -Kate. Thanks for your feedback. All prices advertised are subject to such changes. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. It is 9/23 no dress. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. The complete opposite of lawyer James, Nathan is carefree and fun. I've made several purchases on different occasions from this store and nearly all of which came with problems. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. I HIGHLY recommend NOT ordering from this place. Please email us at resolution@lucyinthesky.email so we can look into your refund. You may store, print and display the content supplied solely for your own personal use. For my troubles, I've been offered a $25 store credit. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. I had to do a charge back from my credit card company to get my refund back. Most dresses are see through material with zippers stuck. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. We do not provide information to these agencies or companies for marketing or commercial purposes. We're so sorry to hear that you have not received your refund yet. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Not to mention that the slip underneath hardly covers anything. Thanks for your feedback. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com Please reach out to us for the advanced credit prior to making a new order! We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). This site promises to ship an item by a certain date. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. -Kate. Mar 16, 22 (Updated: Sep 23, 22) If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Did all refunds go to store credit or were some people able to get a full proper refund? Our regular return policy applies to all orders made through AfterPay. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Lost or stolen. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. The customer service and chat support feature here is great and really easy to use. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. Trust that their reputation is deserved. You can also visit this article for more information on getting support! Horrible return policy. Hi Jay, They are absolutely, THE VERY BEST!!!! We're sorry to hear about the sequin issues on the dress. Please read the product description of each item carefully before purchasing. From time to time, we may restrict access to some parts or all of this Website. If they don't offer refunds, they should have made this much more clear during purchase. Search. In the end the skirt fit very snug and my booty looks great in it. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. It goes against our guidelines to offer incentives for reviews. Hi Mike, Thanks for your feedback. Well look into the stated issue and will work out a way to resolve the situation asap! In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Both dresses arrived back to back and they looked nothing like it did online. Really horrible place. Hi Grace, Thanks for your feedback. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. We're sorry to hear about your issues with our return policy. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). | Read 5,961-5,980 Reviews out of 6,594 Annoying, right?! Designed in Los Angeles - New Arrivals Weekly. I was SHOCKED as the price of this dress after I received it. Please email us at resolution@lucyinthesky.email. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Once a order has been shipped this cannot be canceled. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. Finally, the Trust Mamma rating is four stars. If we are unable to contact you we will treat the order as cancelled. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. We're so sorry about the delayed style. Hi Bailey! I HAVE NOT RECEIVED MY ORDER. Return policy is awful and as slow. Yet Lucy in the Sky refuses to give a refund. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Check out what 6,864 people have written so far, and share your own experience. . Help and support; Contact BT; Back. I will definitely order from this website again. I placed an order and was waiting for more than a month. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Tip for consumers:Cannot get a refund, only store credit. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. -Kate. I was horrified. tablet. I DO NOT RECOMMEND THIS COMPANY! We have no idea when the dress will arrive or if it will arrive on time. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Don't take the risk and give them your money. The stated ship times cannot be altered with the delivery method. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. My advice to anyone. Contact from abroad. Do you agree with Lucy in the Sky's 4-star rating? Technical support. We'd love to assist you further if you need help with returns. -Kate. Prom season is here, and you deserve to look and feel amazing for your big party! Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. . Lucy in the Sky, Inc may change this policy from time to time by updating this page. They said they will refund me within 10 days without any explainations for their lateness. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Please email us at resolution@lucyinthesky.email if anything else. Chat is only option and that takes hours to even get a chat representative. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Hi Teagan, Thanks for your feedback. Sky Support Email. Thanks for your feedback. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy In The Sky Midi Dress - Black - Alice. We'd love to find a resolution due to this issue. Please email us at resolution@lucyinthesky.email if anything else. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. i am from spain. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I have a very box shape body but this bran hella create lavish looking dresses for my body type. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Search Full List of Executives. I was so disappointed in the quality. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. This has been quite frustrating. If you need help with returning we do have our returns in our FAQ. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). LUCY IN THE SKY IS OUR GO TO! They have horrible customer service and cannot call because it's a bogus phone number. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . This may prevent you from taking full advantage of the website. If you are in between sizes, we would generally suggest to order a size up. Our styles are designed exclusively in Los Angeles. -Kate. Orders and upgrades. I loved 1/2 dresses I bought. I foresee no dress, no money returned and no reply. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Call costs from other providers will vary. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. It makes total sense why they only give you store credit, or else they'd be out of business! Please let us know if we can help any further. Companies can ask for reviews via automatic invitations. We're so sorry to hear that you had issues with your order. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Free FedEx Shipping, over US$75. Shipping is free over US$75 and US$6.90 for orders under US$75. I ordered the Kayden Dress in black. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Yes, the one dress I never received was . 5726 Solutions. I HAVE MY TRACKING NUMBER. Lucy in the Sky, Inc. operates this Website. Order from a different boutique. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Please use the following size guide to help determine your size of clothing. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. O2 do tend to change them occasionally if they become oversubscribed. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Products used:None, sizing too inaccurate. How often does the website restock? Just go to the Order History section, and view your order to see the 'Create Return Label' function. Unfortunately after an order has shipped with USPS we cannot update a shipping address. - Kate. My learning training provider was City and Guilds. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Luckily I was able to return it and get store credit pretty quickly. If you need specific product measurements or have further questions, please email us at. If you want to make a complaint to the Sky customer service team, they can be reached on . Review. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Images copyright 2023 Lucy in the sky inc. All rights reserved. Excellent Customer Service, Quality Name Brands. . Lucy has a story. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. All orders are subject to availability and confirmation of the order price. Please email us at resolution@lucyinthesky.email so we can assist you sooner. 0333 7591 018. Tip for consumers:Pay attention to shipping times. -Kate. Hi there. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. I am beyond disappointed in this company and its respect for its customers. BROADBAND. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. -Kate. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. would it arrive by october 26th? Write a review Sign in. Account and billing. Please email us at resolution@lucyinthesky.email. -Kate. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. You can choose to accept or decline cookies. Please email us at resolution@lucyinthesky.email so we can assist you sooner. i live in texas and ordered a dress on sunday earlier this week. 1860 500 6633 is Tata Sky WhatsApp customer care number. KYLA can provide quick and real-time responses to your SKY service concerns. What is the Lucy in the Sky Return Policy? These companies are a dime a dozen, you can 100% find another that actually values customer service. We therefore have no responsibility or liability for the content and activities of these linked sites. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. 90015 This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Closed now : See all hours. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. . Alternatively, you can attempt to place the order with a different card or try again later. All such rights are reserved by www.lucyinthesky.com and its licensors. Products used:None, I never received them. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Then, the item never ships. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Contact BT. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Intellectual Property, Software and Content. Please let us know if we can help any further. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. | Read 181-200 Reviews out of 6,679 We're having delays in our customer service trying to get to each email, we would love to assist you with your order. - Kate. Worst experience. We want to make sure this gets refunded immediately. Contact Us. The dresses didn't look anything like the photos. Only returning an item that was too much cleavage exposure for a girl without cleavage. Yes. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. We'd love to make sure we make this right and find a resolution. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. The dresses were way too short - they barely covered my butt. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. . Here are 8 tips for writing great reviews. Please email us at resolution@lucyinthesky.email for further assistance. I am so disappointed and will NEVER ORDER AGAIN! They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, Phone Email. I have twice ordered from this website (years apart) and both times my items were not sent out. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email.